Review: American Queen Steamboat Company
Review: Sailing the Mississippi River with the American Queen Steamboat Company
When Carol and I decided to sail aboard and review the American Queen Steamboat Company, I was a bit nervous.
You see, my preconceived notion was that this experience might be akin to dining at the Cracker Barrel versus dining with an award-winning chef. And as we are more towards the luxury end of the travel spectrum, I was afraid that I might have to write a negative article.
Now don’t get me wrong, I love Craker Barrel. After all, who doesn’t like a little biscuits and gravy every now and then? But when we travel, we’re looking first for a memorable experience and we certainly don’t mind a little luxury and pampering.
Well, thankfully, I won’t need to write any negativity. We found the American Queen to be quite lovely, in a Historic Hotel of America kind of way, and our total experience was fabulous. In fact, we both want to sail with the American Queen Steamboat Company again. Maybe next time on the Columbia and Snake Rivers.
Plus, another great benefit, I didn’t have to fly halfway around the world to get there. We flew from Phoenix to Memphis in two hours. 🙂
Our Ship: The American Queen Steamboat Paddlewheeler
The American Queen is the largest river steamboat ever built.
Here are a few interesting facts:
- The American Queen was launched in 1995 and was fully refurbished in 2013.
- The boat has 222 staterooms with a capacity of 436 guests with a crew of 160.
- The paddlewheeler is powered by a stern steam-powered paddlewheel with secondary propulsion coming from a set of diesel-electric propellers “z-drives” to maneuver in the tight spots.
- She has 6 decks and measures 418 ft long, 89 ft wide, and 109.5 ft high with a draught of 8.5 ft.
- The American Queen Steamboat is also a member of the Historic Hotels of America.
Our Review Sailing the Mississippi River with the American Queen Steamboat Company
- It was highfalutin. Each day, the American Queen’s Riverlorian would give a talk to impart the history and lore of riverboating on the Mississippi River. During one of his lectures, he told us that the word highfalutin is jargon that originated on the Mississippi riverboats. As you can see in my photograph, the steamboat’s smokestacks are fluted. And evidently, if you were lucky enough to have the wherewithal to afford one of the highest staterooms on the ship, then you were “highfalutin”. Carol and I enjoyed a suite on deck five, so we surely must have been highfalutin. 🙂
- First Impressions. Carol and I were granted access aboard the ship 30-minutes before the rest of the passengers. This allowed us time to quickly view the different classes of staterooms on the ship and to explore some of the ship’s common areas. I must admit, any reservations I had about the quality of the ship immediately melted away. The ship was stunning and gave you the feeling of sailing on the best of the best in an 1800s, historic sort of way. The surroundings were 5-star and we fully expected Mark Twain to be sitting in his namesake lounge. To view photographs from our initial tour of the boat, click here to visit our Facebook Page.
- Our Dining Experiences. Breakfast, lunch, and dinner are served each day in the opulent J.M. White Dining Room. Breakfast and Lunch are open seating with dinner offering two seatings: early (5:15) and main (7:45). As an alternative, the Front Porch Cafe also offers breakfast, lunch, and dinner in a more casual setting. Plus, the Front Porch Cafe offers a smoked prime rib every night. That was very popular. All in all, we were beyond pleased with the quality of the cuisine and the attentiveness of the staff was excellent. As you might expect, there was a wonderful selection of southern cooking dishes each night as well as more traditional dishes like steak and chicken. I couldn’t get enough of the lightly breaded fried catfish. YUM!
- Sailing the Mississippi. We recommend sailing downstream. We sailed downstream from Memphis to New Orleans. Our first day was a relaxing and beautiful 24-hour sailing through the Mississippi Delta until we reached our first port: Vicksburg, Mississippi. Once we reached Vicksburg, then the rest of our sailing was primarily at night kicking off with a wonderful brief concert on the authentic steam calliope. Here is a sunset photograph I shot as we were leaving the port at Natchez, Mississippi.
- Our Accommodations. The American Queen Steamboat can accommodate up to 436 passengers in 222 staterooms. The staterooms range from solo traveler inside staterooms to expansive suites with private verandas. We enjoyed a Luxury Suite (category LS #517) which gave us a private entry from inside the ship and an open veranda which you can see pictured above. Our suite entitled us to pre-boarding privileges, preferred dining arrangements, reserved balcony seating in the Grand Saloon Theater and the services of a river butler who handled all of our arrangements in each port, brought us canapes every afternoon, took care of some laundry for us, and just about anything else we might need complete with a big smile. We enjoyed our accommodations and found them to be comfortable with all of the luxury amenities that a luxury traveler would expect. Here are some photographs of our suite and our river butler: Adam.
- Our Shore Excursions. American Queen Steamboat has a fleet of five luxury motor coaches following us down the river. When it was time to visit our destination each morning, the five coaches would provide hop-on hop-off services in each town. The buses were available every 15-minutes and we could get off and on as we pleased. Plus, if one of the stops was a museum or plantation house that might require an entrance fee, those fees were paid by the American Queen. Additionally, in the morning hours, each coach had a local guide aboard that gave us an informative introduction to each stop and the city as we moved from place to place. Further, there was also a fascinating supply of optional excursions that guests could also enjoy. For example, one afternoon, Carol and I enjoyed a guided tour through the Civil War Vicksburg Battle Field. Contrary to Europen river cruises, the ship and motor coaches were also able to accommodate the disabled, complying with U.S. law.
- Our Nightly Entertainment. In two-separate seatings each night, we all enjoyed entertainment in the Grand Saloon theater. Modeled after Ford’s Theater where Abraham Lincoln was assassinated, we were regaled each night by a very talented jazz band and singers. As we enjoyed box seating each night, I was just hoping that I wasn’t in the same box as President Lincoln. As our river butler brought us cocktails each night, he assured us both that we were safe and that John Wilkes Booth was quite dead.
Well, this article has gotten to be over 1,100 words. So, it’s time to button up our review of the American Queen Steamboat Company. I suppose at the end of the day, folks might ask, “would you do it again and would you recommend American Queen to your clients”.
The answer: YES and YES. In fact, as I mentioned above, Carol and I would now like to enjoy an American Queen sailing sometime in the future on the Columbia and Snake rivers.
How to Book American Queen and Get Our Exclusive Perks
The American Queen Steamboat Company is a part of our Virtuoso Voyages program. This means that when you book an American Queen sailing through Roaming Boomers Travel Services, you will receive exclusive complimentary amenities that you wouldn’t get by booking directly with the company.
Additionally, you will also enjoy our expert hands-on service and care for your booking. And, the price is exactly the same booking with us or booking with the company.
For more information or to book an American Queen Steamboat Company river cruise, please call Roaming Boomers Travel Services at (480) 550-1235 or use our convenient online information request (click here) and we’ll reach out to you.
Links:
- American Queen Steamboat Company
- Best Way to Book an Ocean or River Cruise
- Top 10 Travel Ideas for 2020
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Well it all sounded great until you mentioned nightly jazz – as in New Orleans jazz? Not our cup of tea.
Any suggestions for cruises with classical music?
Happy New Year and glad you have recovered your health. Traveling really does take a toll on our immune systems, doesn’t it?
Maureen, I used the word “jazz” somewhat loosely. They are skillful musicians who can play a wide variety of music. There was no New Orleans jazz on our sailing. However, each night was a different mix of genres. On our cruise, we enjoyed nights of Broadway, musicals, holiday tunes, and much more.
Hello David and Carol:
Nice review and we would recommend these cruises to everyone (spend your money in the USA).
We did the Queen in December 2013 and really enjoyed it (not quite the Danube or Rhine but still…).
Adam was our cabin steward and the best we have ever had on 25+ cruises on many oceans and rivers. We are glad to see he has been prompted to butler, well deserved!
We did 21 days on the Duchess (then a work-in-progress) up-river in July of 2018 and while a great trip in many ways I would only recommend it going down-river and in a forward cabin. That boat is much more modern and we did miss the calliope (was Phil the calliope and piano player on your trip?).
hi always was interested in this particular cruise…however would like to start in “nawlins” and finish in memphis to hit the music scene…..just curios why did u recommend the downstream cruise as well as one of the comments as well…..i get the current but would that make for a slower rougher cruise upstream?….thanx for the input…
Hi Robert, I don’t know the specific capabilities of the various engines in the American Queen Steamboat Company’s fleet. However, let’s assume the Mississippi river has a ten mph current. If you’re sailing downstream, you’ll ride that current and the engines don’t need to work very hard to get you from place to place. If you go upstream and fight that current, then the engines will require high RPMs to fight the current and your relative land speed will be slower. If you stretch the over a long distance, like the sailing from New Orleans to Minneapolis, then you will be adding days to your journey. Plus, the ride is much smoother without the engine purring at high RPMs. By smoother, I’m talking engine vibration in the ship, not any motion from waves. I hope that helps. I wouldn’t make a big deal out of this, but if you have the option to spend your time in Memphis first and then sail downstream, that would be my recommendation. 🙂
Hi Richard and Gabreila,
Thank you for stopping by and sharing your experiences sailing with American Queen. Adam took great care of us and I’m not sure who was playing the calliope. And yes, all things being equal, sail downstream and a forward cabin particularly if you’re sailing upstream. 🙂
We had to cancel our cruise because of Covid concerns. AQ refunded half our deposit but is keeping all the insurance, despite a letter from Allianz telling us that they sent $648 each to the AQ. The letter further stated that AQ should be returning the money to us. Numerous calls and letters to AQ have fallen on deaf ears. AQ will apply the funds for a future cruise. Not likely at this point, given our age and their shady business practices. Look at it this way: they are keeping $1,800 for our cancellation because of the virus. Let this be a warning. By the way, other cruise lines give the clients the option of getting both deposit and insurance back or applying the funds towards a future cruise. AQ requires you to take a future cruise. Period. The fact that we are in a pandemic means nothing to them.
We’re so sorry to hear of your troubles w/ AQ. I can say that we have not had these issues w/ them. We have found them to be honorable and quick to act when problems arise.
We canceled our April 2020 cruise 220 + days before sailing with Viking for a river cruise and we did not get our nonrefundable down-payment back for the cruise or for our airline tickets.
Laurie,
You should reach out to your travel advisor or contact Viking directly. Something sounds amiss.
On 11/20/2019 we booked a cruise from Memphis to New Orleans with American Queen (AQ) for 11/02/2020. Cost $10396.
AQ canceled that cruise due to COVID. We wanted to do that cruise so we rebooked the same cruise for 5/23/2021. AQ applied the money to the new booking. On 4/7/2021 AQ again canceled the cruise due to COVID. This time we took the option of a full refund of $10,396 which AQ had now held for 16 months.
I was told money would be refunded in 90 days (July 2021). When it didn’t happen I called AQ and this time was told my refund check was scheduled to go out mid-August. That didn’t happen. Another call to AQ and this time a supervisor told me the refund check would be mailed Friday, 8/20/2021.
I waited a week, no refund check. Called AQ again on 8/27/2021. This time a supervisor, (have her name) was going to personally handle the problem and get back to me on Monday. Didn’t happen!
As of 8/31/2021, AQ has had $10396 of my money for 21 months.
Do not book with American Queen. Once they have your money you no longer matter.
David Porter I can’t agree with you that AQ acts honorably or quick when a problem arises.
By the way, we were traveling with another couple same cruises. They had the same problem getting their refunding. Finally got after call after call after call. Never should happen with an honorable company.
David,
I am so sorry to hear of your issues with the American Queen Steamboat Company. I can say that this has not been our experience with them. If you booked this cruise through a trusted travel advisor, then they should have your back. If not, maybe consider finding a trusted travel advisor to help you with your next booking. It doesn’t cost you anything more to book through a travel agent, and then you could let them take care of the problem. Nonetheless, even though you are not our client, I will forward your concerns to our Sr. Management contacts in the company to see if I can’t hurry along the process. Again, I’m so sorry to hear of your bad experience.
We did the Columbia and Snake River in November 2021. We were not impressed. Very disappointed while on the river, we floated and saw mostly highways along side of us and trains on the other. We did not see the beauty we expected. All the stops were hop on hop off and it was all museums, some small some larger, some interested us some did not. Some of the paid excursions were zip lining and a speed boat, not my idea of fun in November. There was not much to do during the day, they had trivia every morning at 9, one day bingo and one day a match game. The food was hit or miss, but overall we were not impressed.
The evening entertainment was very good.
We were a party of 6 in our 70’s and just expected a lot more for our money. We were very bored during the day. Than God we went with friends and played games together.
Hi Sharon,
Thanks for stopping by and sharing your thoughts. Boy, we thought the area was beautiful. See our recent post: https://www.theroamingboomers.com/river-cruise-columbia-snake-rivers/ I’ll have a review of the Columbia River cruise on our website in the coming days.
I was a Tour Director for many years as well as a Cruise Director on similar size ships. November is certainly bumper season along the Columbia river. I would recommend late spring, summer and fall for the glory of the river, the foliage, and the vineyards. You get what you pay for.